Privacy Policy

Your privacy matters to us.

We only collect information about you if we have a reason to do so. For example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide Us

Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a MapleStory.net account to provide a username and email address.

Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. Your username is part of that public profile, along with any other information you put into your public profile via profile settings, such as a name, profile picture, or an “About Me” description. Your public profile information is just that–public–so please keep that in mind when deciding what information you would like to include.

Communications With Us: You may also provide us information when you respond to surveys, communicate with our team about a support question, or send our team a message via private messages.

Information We Collect Automatically

Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you read or publish content.

Usage Information: We collect information about what happens when you use our Services (e.g., page-views, searches, settings, interactions with content, and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make them better.

Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions, in addition to preventing abuse of our Services.

Interactions with Published Content We collect some information about your interactions with our users' published content while you are logged in to your account with us, such as your “Likes”, so that we can, for example, recommend other content we think may interest you. We also provide aggregated statistics to the content creator and publicly such as overall views and total likes.

Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. MapleStory.net uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services.

You can view and access our Services without the need of an account, or cookies. Please note however, some functionality may be limited.

You can configure your web browser to disable the use of cookies on:

• Google Chrome
• Firefox
• Safari

How And Why We Use Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services–for example, to set up and maintain your account;
• To host content provided by our users;
• To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help our Services work more efficiently;
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use; and;
• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent illegal activities, fight spam, and protect the rights and property of MapleStory.net and others, which may result in us refusing the use of our Services;

What We Do With Your Information

We do not sell our users’ private personal information. Ever. You have entrusted us with information that is very personal to you, and it is our priority to ensure your privacy is always respected. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Employees and Independent Contractors: We may disclose information about you to our our employees and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our employees and independent contractors to follow this Privacy Policy for personal information that we share with them and sign Non-Disclosure Agreements.

Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.

To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of MapleStory.net, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.

With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your account.

Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.

For example, we keep the web server logs that record information about a visitor to our Services, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to our Services and investigate issues if something goes wrong.

While we would be sad to see you go, we provide an option to deactivate or request for the deletion of your account. Thirty days after requesting for deletion, if not interrupted by re-accessing your account and canceling the process, your account and all personally-identifiable information will be removed. Please note, even prior to deletion, any content associated to a deactivated account is not publicly accessible.

Security

We work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Our team takes advantage of several services that analyze our Services and infrastructure (without requiring access to your information) for vulnerabilities and resolves all potential concerns before they could impact you.

Your Rights

If you are located in certain countries, including those that fall under the scope of the Regulation (EU) 2016/679 (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, please send us an email at [email protected].

EU individuals also have the right to make a complaint to a government supervisory authority.

Advertisements

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

This Privacy Policy covers the use of cookies by MapleStory.net and does not cover the use of cookies by any advertisers.

Subscriptions

We provide an optional subscription which is powered by the payment processor, Stripe. When subscribing, you are consenting to providing Stripe with information required to process payment methods, which may include but is not limited to: (i) legal name, (ii) physical address. This information, when provided, is not stored on our services and is handled solely by Stripe, Inc.

Upon canceling a subscription, we can manually remove all associated data from Stripe by request. To request for this, please contact us at [email protected].